Refund Policy

Operator: Phifco Holdings LLC d/b/a Probe Request

Contact: hello@proberequest.com

We sell digital study products and stand behind their quality. This policy explains when

and how refunds work.

7-day money-back window

• First purchase per customer: you may request a full refund within **7 days of

purchase, no questions asked, provided no more than [DECIDE: 20%]** of the purchased

exam's content has been accessed/completed. (The threshold protects the product from

"study it all, then refund" abuse; we apply it reasonably.)

• Repeat purchases: refund requests are considered case-by-case and may be granted

within the same 7-day window at our discretion.

How to request

Email hello@proberequest.com from your account address with your order reference. Refunds

are processed by our merchant of record ([PLACEHOLDER: Lemon Squeezy/Paddle — confirm at

launch]) to your original payment method, typically within 5–10 business days.

No refunds in these cases

• Substantial content access beyond the threshold above (first-purchase window aside).
• Accounts terminated for content leakage, redistribution, or other Terms violations.
• Purchase of the wrong exam after substantial access (we'll help you switch before

you study it — just ask).

• Requests made after the 7-day window.

Wrong product / accidental purchase

Contact us within the 7-day window before substantial access and we will either switch

you to the correct product or refund you — your choice.

Exam results are not a refund basis

Our products measure readiness only and come with no pass guarantee. A failed exam

attempt is not grounds for a refund (see Terms §7).

*This policy is part of our Terms of Service and may be updated prospectively; the version

in effect at your purchase date governs your purchase.*